Privacy Policy

Last updated: October 23, 2026

Tetrix Wellness ("Tetrix", "we", "us") respects your privacy. This policy explains what personal data we collect when you use tetrixwellness.com or buy from us, how we use it, and your rights under Indian law, including the Digital Personal Data Protection Act, 2023.

1. What we collect

  • Order and contact details: name, phone number, email, shipping and billing address.
  • Payment details: processed securely by our payment partners. We do not store your full card or bank details.
  • Order history: products you view, add to cart and buy.
  • Device and usage data: IP address, browser, device type and pages visited, collected through cookies and similar technologies.
  • Messages: anything you send us by email, WhatsApp or our contact form.

2. How we use your data

  • To process, ship and deliver your orders, and to handle returns and refunds.
  • To send order updates by email, SMS or WhatsApp.
  • To respond to your questions and provide customer support.
  • To improve our Website, products and offers.
  • To show you relevant ads and offers on platforms such as Meta (Facebook and Instagram) and Google, based on your activity on our Website.
  • To prevent fraud and comply with legal requirements.

3. Marketing

We send marketing emails or messages only where permitted. You can unsubscribe at any time using the link in our emails or by replying STOP to our messages.

4. Who we share data with

We share only what is needed with trusted service providers: our e-commerce platform (Shopify), payment gateways, courier and logistics partners, messaging and email tools, and advertising and analytics partners. We do not sell your personal data.

5. Cookies

We use cookies to keep your cart working, remember your preferences, measure Website performance and show relevant ads. You can control cookies in your browser settings; some features may not work if you disable them.

6. Data security and retention

We use reasonable security measures to protect your data. We keep your data only as long as needed for orders, legal, tax and accounting purposes, or until you ask us to delete it where the law allows.

7. Your rights

You can ask us to access, correct or delete your personal data, or withdraw consent for marketing, by emailing us. We will respond within a reasonable time as required by law.

8. Children

Our Website and products are not intended for anyone under 18. We do not knowingly collect data from children.

9. Changes

We may update this policy from time to time. The latest version will always be on this page.

10. Contact and grievance officer

Tetrix Wellness, Shyamal Cross Road, Shyamal, 255, Ahmedabad, Gujarat 380015, India
Email: tetrixwellness@gmail.com