Refund and Return Policy

Last updated: October 23, 2026

At Tetrix Wellness, we want you to shop with confidence. Because our products are nutraceuticals meant for consumption, we follow strict hygiene and safety rules for returns. Please read this policy carefully before placing your order.

1. Returns: unopened packages only

You can request a return within 7 days of delivery only if the package is unopened and in its original condition:

  • The outer package and product bottle are unopened, with the safety seal fully intact.
  • The product is unused, with all original labels and packaging.
  • You can share your order number and proof of purchase.

2. Not eligible for return

  • Any product or package that has been opened, or whose seal is broken or tampered with.
  • Products used partially or fully.
  • Return requests raised more than 7 days after delivery.
  • Change of mind, taste preference or "did not see results" after the package has been opened. Supplements work differently for each person and need consistent use over several weeks.

3. Damaged, defective or wrong product

If your order arrives damaged, leaking, expired, or you receive the wrong product, please write to us within 48 hours of delivery with your order number and clear photos or an unboxing video. After verification, we will send a free replacement or issue a full refund. This is the only case in which an opened package is eligible.

4. How to request a return

  1. Email tetrixwellness@gmail.com with the subject "Return Request – [Order Number]".
  2. Include your name, order number, the product(s) you want to return, and photos of the sealed package.
  3. Our team will reply within 2 business days with the next steps. Wherever possible we arrange a reverse pickup at no cost to you.
  4. Please do not send products back without first contacting us. Returns sent without approval cannot be accepted.

5. Refunds

  • Once we receive and inspect the returned package, we will email you to confirm whether the refund is approved.
  • Approved refunds are processed within 5–7 business days to the original payment method. Your bank may take a few more days to reflect it.
  • For Cash on Delivery orders, refunds are made by bank transfer or UPI to the account details you share with us.
  • Any discounts applied on the original order (including the prepaid discount) are adjusted in the refund amount.

6. Order cancellation

You can cancel your order free of charge before it is dispatched by emailing us with your order number. Once an order has been dispatched, it can no longer be cancelled; you may refuse delivery or follow the return process above if the package remains unopened.

7. Contact us

Tetrix Wellness
Shyamal Cross Road, Shyamal, 255, Ahmedabad, Gujarat 380015, India
Email: tetrixwellness@gmail.com