Shipping Policy

Last updated: October 23, 2026

1. Free shipping on every order

We offer free shipping on all orders within India, with no minimum order value.

2. Order processing

  • Orders are processed and dispatched within 1–2 business days (Monday to Saturday, excluding public holidays).
  • Orders placed on Sundays or holidays are processed on the next business day.
  • During sales or high-demand periods, dispatch may take slightly longer. We will keep you informed.

3. Delivery timelines

  • Metro cities: usually 3–5 business days after dispatch.
  • Rest of India: usually 4–7 business days after dispatch.
  • Remote areas and North-East India: may take up to 10 business days.

Delivery timelines are estimates and may be affected by courier delays, weather, strikes or other events outside our control.

4. Payment options

  • Prepaid orders (UPI, cards, net banking, wallets) get an extra 10% off.
  • Cash on Delivery (COD) is available on most serviceable pin codes. We may verify COD orders by phone or SMS before dispatch.

5. Order tracking

Once your order is dispatched, you will receive a tracking link by email and/or SMS. If you have not received tracking details within 3 business days of placing your order, please contact us.

6. Delivery issues

  • Please make sure your shipping address, pin code and phone number are correct. We are not responsible for delays caused by incorrect details.
  • If a delivery attempt fails, the courier will usually try again. Orders returned to us after repeated failed attempts or refusal may be cancelled; for prepaid orders, the amount will be refunded after deducting any applicable shipping charges.
  • If your package arrives damaged or tampered with, please do not accept it, or report it to us within 48 hours of delivery with photos as described in our Refund and Return Policy.

7. International orders

We currently focus on deliveries within India. Where international shipping is available, the shipping charge is shown at checkout, and any customs duties or import taxes are paid by the customer.

8. Contact us

For any shipping questions, email tetrixwellness@gmail.com with your order number.